Patients & Visitors Guidebook

Forest Campus

We offer a number of special services as a convenience to our patients and visitors. We also have some guidelines to be observed when visiting our facility. Please scroll down for facts you'll want to know when you visit us.

Visiting Hours
Family members and guests are welcome to visit patients during regular visiting hours, from 11:00am-1:00pm, and then again from 4:00pm-8:30pm.

Cafeteria
Family members and guests are welcome to dine in the cafeteria daily:

	Weekdays	Weekends	Holidays
Breakfast	6:30 - 8:30	6:30 - 8:30	6:30 - 8:30
Continental Breakfast	9:00 - 10:30	8:30 - 10:30	8:30 - 10:30
Lunch	10:30 - 2:00	11:00 - 1:30	11:00 - 1:30
Soup, Salad (& Sandwiches weekdays)	2:00 - 4:30	----------------	2:30 - 4:30
Dinner	4:30 - 6:30	----------------	4:30 - 6:30

The Cafeteria is located on the ground floor, Level 1. Family members and guests may also request to have a meal tray delivered to the patient's room. Subway, adjacent to the cafeteria, is open weekdays from 9:00am-12:00midnight, and weekends from 11:30am-10:00pm. In addition, vending machines are located in the Cafeteria, across from Preadmissions Testing, and in the Emergency Room waiting area.

Pastoral Care
The services of a chaplain are available to patients and their families at any time upon request or referral. Area clergy of various denominations and faiths assist the hospital chaplain in providing emotional and spiritual support.

The nondemominational Prayer Room, located just across from the ICU Waiting Room on the second floor of the Heart Pavilion, is open 24 hours a day for patients and visitors.

Gift Shop
The Gift Shop is located in the main lobby. A variety of gift items, candy, magazines and books are available. Because the Gift Shop is staffed by volunteers, hours may vary, but it is usually open seven days a week as follows:

Weekdays: 8:30 - 8:00 (closed 12:00 - 12:30 & 4:00 - 4:30)
Saturdays: 10:00 - 4:00
Sundays: 1:00 - 5:00

A Gift Shop cart usually visits patient rooms on weekday mornings.

Interpreters/Hearing Impaired
The hospital has interpreters for many foreign languages. This service can be arranged through the Nursing Staffing Office for patients who need this assistance. Patients who are hearing impaired or need to communicate with a hearing impaired relative or friend, may contact their nurse to request a telecommunications device. Arrangements can also be made to have a person who uses sign language help a hearing impaired or deaf patient.

Reading Service/Vision Impaired
The hospital makes the broadcast of the Virginia Voice audio reading service available on television channel 14. Patients with low vision or physical disabilities that prevent them from reading can listen to broadcast readings of the Richmond Times-Dispatch, local newspapers and magazines, and national periodicals.

Overnight Visitors
Henrico Doctors' Hospital has special accommodations for the families of out-of-town patients. A number of fully furnished appartments are available at Honey Tree Apartments, which is adjacent to the hospital. Also, discounted room rate have been arranged with several nearby hotels. For more information, call 285-5125.

Parking
Free valet parking is available at the Outpatient Registration entrance, near the Emergency entrance. Patients and visitors may also park at no charge in the three-level parking garage next to the Professional Office Building or in the underground deck by the main entrance. Please see Maps and Directions - Forest Campus for further detail. Remember to lock your vehicle before entering the hospital.

Smoking Policy
Smoking is prohibited throughout the hospital. However, there are designated smoking areas outside the main entrance and near the Emergency Room entrance.

Telephone
Most patient rooms may be dialed directly by dialing 281-5 + the patient room number. Patient rooms in the following units may be contacted using this method:

• PCU
• 2-South
• Neurovascular Unit
• PSU
• 3-South
• Observation Unit
• Med-Surg Unit
• 3-West
• PMU East/West
• Oncology
• 4-South
• Orthopaedics
• Post Partum
• Intensive Vascular Care Unit

Patients in two units, Pediatrics and Joint Replacement, may be contacted directly by a somewhat different method.

• Pediatrics, beds 1-9: Dial 281-552 + the patient bed number.

• Pediatrics, beds 10-12: Dial 281-553 + the last digit of the two-digit bed number (for example, dial 281-5532 to reach the patient in pediatric bed 12).

• Joint Replacement, beds 1-9: Dial 281-556 + the patient bed number.

• Joint Replacement, beds 10-12: Dial 281-557 + the last digit of the two-digit bed number (for example, dial 281-5572 to reach the patient in joint replacement bed 12).

Patient rooms in other units may be reached by dialing the operator at 289-4500.

Television
A remote-control television with pillow speaker is provided in each room. Patients may choose from a variety of broadcast and cable shows as well as patient education programs.

Vending Machines
Cold drinks and snacks are available in the Gift Shop, off of the Main Lobby (see above for hours), and vending machines are available in the Emergency Room waiting area, and in the eating area adjacent to the Subway and Outpatient Surgery waiting area.